From the DNA of Six Sigma: The Great Discovery

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Make the Great Discovery and achieve breakthrough
performance in everything you do.

• Research-based and proven over two decades
• A time-tested repeatable and teachable way of reasoning
• Can be implemented by nearly anyone, at any education or experience level
• Greatly increase the odds of success for achieving breakthrough
• A way of thinking that leads to improvements based on the laws of science, not
Superstition or intuition
• Allows the ordinary to reach out and achieve the extraordinary
• A way of thinking that guides individuals and work teams to courageous results
From the co-creator of Six Sigma

Dr. Mikel J. Harry, has synthesized the key lessons learned in practicing Six Sigma
over the past two decades and is revealing the common thread that can lead to
break through success for any person or work team. He calls it The Great Discovery.
It is the essence of what is required to create breakthrough. But it has been taken
out of the world of upper management and can now be applied in any area of life
for any individual or work team.

Dr.  Mikel J. Harry, Co-creator of Six Sigma and National Best-Selling Author.

“The Six Sigma Way Of Thinking (SWOT) has made
outstanding improvements at large corporations
– I want to show you how it can be applied in
your work life, practiced in your personal life and
adapted to your home life.”
A Proven Path to a higher quality life……for your personal life, home life and work life.

See a free preview of this course offered in partnership with Dynamic Worldwide Training Consultants on August 22, 2013 from 9 am to 12 pm. Register and tell your friends to register:
http://eventbrite.com/event/7776681263

Locking Down Social Media

Ultimate Knowledge Institute is our learning partner who is responsible for the Social Media Security Professional course. UKi has developed course materials for Cyber Security training and offering consulting services to the Department of Defense, Federal Agencies, DOD Contracting Partners, and Fortune 500 companies (they know what they are talking about).

UKi is currently offering a free webinar for Locking Down Social Media – Next Generation Security Enhancements. If you manage social media for your company, manage security, or just want to know more about the current state of security in social media, register to save your spot today!

TIHWDIH–Perception by Punctuation

Every business and organization should make a determination early on as to how they want to be perceived in the marketplace.

1. What are the core  business values?
2. What are the mission and vision statements?
3. How will clients be engaged? Are promises kept?
4. What does the ultimate customer experience look like? Are customers happy? Were expectations exceeded?
5. Are a proven set of processes in place?
6. Have customers received more value than the money they spent?


It really doesn’t matter what type of business it is, these should form the basis of TIHWDIH (This is how we do it here).
I first read about this concept in John Jantsch’s book “The Referral Engine”, which was tremendously educational on the subject of businesses marketing themselves. I was already sold on him and his writing anyway from his “Duct Tape Marketing”. With highlighter in hand and stapled pages to the front of the book, I copied down websites to visit, books to read, ideas to try, and tools to use. I will get back to the point of this blog but I wanted to make sure that the reader knows that there is so much to learn from this book.


So how does the perception of TIHWDIH change simply with punctuation and why include this type of blog on a technical training website? We are a business who wishes to live by this principle just like other business should. We are committed to a system of processes that orients our new customers, delivers the product (training) and makes certain our client is happy.


Let’s look at this as three different statements.


TIHWDIH. (period) This means this is how we do it here PERIOD. No if’s, and’s, or but’s. It’s a statement that says that we are a business you can count on, we deliver on our promises, exceed expectations, deliver value, and give a customer experience worth praising and referring. PERIOD.


TIHWDIH? (who, what, where, when, and how)Clients have questions that need accurate and timely answers. Ensure that everyone in your organization is delivering the same message. Knowing the answers and relaying how all systems are going to work mean that the question mark won’t be the question in their mind about whether or not they trusted the wrong company with their business.


TIHWDIH! (the wow, the secret sauce) This is how we do it here and how! Great flourishes, surprises, awesome service, and all the incredible and then somes that make customers come back over and over without a doubt! The processes are in place and running smoothly and everyone’s on the same page.

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ABC’s of Championship Thinking in the Workplace

Closeup of message stones on white background.

A — Avoid assumptions, have an amazing attitude. Show appreciation for the people you work with on a regular basis.
B — Be yourself. Do not be the imitation of someone else.
C — Clarify your wishes, deliver clear, concise communication, commit to your growth
D — Design and Delight in your Destiny, be determined, use due diligence to get all the facts
E — Educate yourself, give no “excuses”
F — Face your fears, Focus on your future, Forgive
G — Adopt a “Good to Great” philosophy, Goals should be twofold: DO goals that will change and BE goals that will remain timeless since these are heart and soul goals. Businesses have DO and BE goals and we should have DO and BE goals as well.
H — stay Healthy by developing a good wellness plan
I — Inspire, improve, become interdependent by helping others grow by releasing the control brought on by independence.
J — “Jump” at the challenges offered. Here is a saying of some advice given to young American Indians at the moment of their initiation.
“As you go the way of life, you will see a great chasm. JUMP it is not as wide as you think.”
K — Become a “key” employee. Remember the story of “Karate Kid” and how Miyagi portrays Karate as the challenge on taking yourself on from beginning to end, top to bottom, to rethink every aspect of you, and that Karate is not just a form of protection. He had to find out Daniel’s commitment level with a series of tasks including the famous wax on, wax off. No matter what we chose to do, Karate Kid Kommitment (pardon the use of the K, kouldn’t help it) means not walking down the middle of the road. Commitment is either yes you do it or no, you do not but there isn’t any guess so about it.
L & M — This is the LESS of and MORE of: Less negative energy, more positive energy, Less talking, more listening, Less individual, more team.
N — Networks. Highly effective people work in networks, relying on the right people for the right reasons at the right times. We are innately social people so networking is right up our alley.
O — Overcome obstacles. It takes extra effort to be “outstanding”.
P — Be professional, persist over problems, there is power in positive interactions. Research has found that marriages are much more likely to succeed when the couple experiences a 5 to 1 ratio of positive to negative interactions. Additional research also shows that workgroups with positive to negative interaction ratios greater than 3 to 1 are significantly more productive than teams that do not reach this ratio. So what does this mean for you and me? For most of us it means we need to increase the number of positive interactions we have at home and at work and reduce our negative interactions. We need to engage each other with more smiles, kind words, encouragement, gratitude, meaningful conversations, honest dialogues and sincere positive interactions. And to foster these actions we need to create personal and team rituals that help us interact more positively. If we make them part of our organizational process and individual habits they are more likely to happen.
Q — Be a person of Quality.
R — Risk, it is worth it!! Understand that life and decisions carry some measure of risk with it but without moving ahead, we run the risk of standing still.
S — “Solve” the problem, find the “Solution”. Solutions are always out there.
T — Try, try, try….Be truthful.
U — Be Un-equal. We can decide to be average and equal or become above average and unequal.
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Get Certified from Anywhere

At Dynamic Worldwide Training consultants you can take any of our IT and business career training courses from the comfort of your home or office in “real time’ via REAL-ILT. (Instructor Led Training).

Take a look at this video:

SMART Board Class
SMART Board Class (Photo credit: CSD’s Learning Division)

We send the student a camera and headset so they can easily take part in the class even though they’re miles away – at no additional charge!

It uses SMARTBoard interactive whiteboard technology so students can watch and interact with the instructor virtually in real time.

We are located in Phoenix, AZ (MST) so keep the time zones in mind.

Get Certified from Anywhere!

These are some of the courses and certifications we offer: Microsoft Networks & Office, Juniper Networks, CompTIA, Cisco, EC-Council cyber security, Dell Force10, Citrix, PMI, VMWare, business skills like social media marketing and business change agent.

Click on Courses to see a list of the IT certifications and other business courses that we offer.

10 Reasons to get Certified – Career Infographic

If you’re among the unemployed or if you’d like to advance in your career, here are 10 reasons why you should get certified:

10 Reasons to get certified

  1. FULFILLMENT: You feel personal satisfaction about your educational accomplishment. A series of positive events accumulate and provide a sense of satisfaction. Effort put into learning and expanding personal growth through solid education enhances professional accomplishments. It is said that the two accomplishments that we point to with pride are jobs and education.
  2. VALIDATION: Certification validates and affirms your work ethic and pursuit of success. IT leaders today are struggling to find qualified, certified people, according to a survey done by IDG Research. Further research shows that 8 out of 10 HR professionals believe IT certifications will grow in usefulness and importance over the next few years.
  3. PREPARATION: Certification is an inexpensive way to show employers that your skills are up to date. There can be many barriers to continuing your education but money shouldn’t be one of them. The certification process is relatively inexpensive in comparison to community college or university choices and it improves the chances that an employer will pick YOU. The right certification will not hurt you and will certainly help.
  4. VALUE: Certification increases your marketability and value to prospective employers. According to research, in a survey of 1,700 Human Resources and IT executives, most hiring managers rate IT certifications as having extremely high value in validating skills and expertise.
  5. RECRUITABILITY: Certification influences search firms to prioritize and select you as a job candidate. A recent survey by the IT Job Board revealed that 75 percent of recruiters believe that IT candidates with additional qualifications stand a better chance of securing a job. Two of the top technology recruiting companies (Dice and Indeed), listed out the number of jobs listings that mention certifications as such:
  6. FINANCIAL: An individual’s earning potential is enhanced with certification.  For example, in comparison, a PMP certification gives you an average of a 19% pay rate advantage. A+ and Net+ certifications by themselves do not necessarily give a financial advantage but open the doors to other technologies that do for those willing to take the journey beyond the basics. Security+ from CompTIA, for example, is the foundation for other security certifications and security is definitely a hot job area.
  7. EMPLOYABLE: Certification can give you a hiring advantage over non-certified candidates.  Microsoft certifications are hot certifications to have in the marketplace and are proving to maintain their value to employers. If predictions about “virtualization” technology is correct then VMware and the VMware Certified Professional (VCP) certification will be well worth considering to make yourself employable.
  8. RETAINABLE: Companies tend to retain certified, skilled, and knowledgeable employees. During difficult times, when employment is harder to come by and keep and the competition is fierce, holding additional IT certifications could be vital to sustaining your present position.
  9. PROMOTABLE: Certification opens the door to new careers, job improvement, and advancement.  Certifications are one way IT professionals can keep up with current trends in IT technology, build their IT resume and open new doors of opportunity. Look at your career plan as a roadmap with a certification as one stop on the way to your destination.  Growth through more certifications add more stops to a better destination. 84 percent of IT professionals consider that holding industry certifications will improve their employment opportunities. In your current position, show that you are seeking to improve yourself in areas that are important to the company. Choose specialized training or certifications in the area you are interested in. Problem solving skills and leadership skills are of great value in IT. The more current your skill sets and comprehensive your certifications, the more likely you will be able advance you career and move up the ladder.
  10. PROFESSIONAL: Certification helps you gain unique access to professional group resources. Groups via LinkedIn are open to varying levels of professions and how you are linked to those professions. If you have the knowledge and interest, then there are all kinds of forums for sharing.

To check out the course options click here.

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